Terms of Service

These terms apply when you visit this website, create a client account or engage services from Big Ad Bird. By doing any of these you agree to them.

1. What We Provide

We build and manage dedicated advertising campaigns, conversion funnels, and lead routing. Where appointment booking is selected, B.I.R.D., our proprietary autonomous agent (which uses automated messaging and calling technology), engages leads and schedules qualified appointments directly on your calendar. Targeting criteria (including territory, age range, and minimum savings levels) are agreed upon at onboarding. We do not provide investment, insurance, or legal advice, and we do not guarantee specific sales outcomes.

2. Campaigns and Payment

• Campaigns and agency services are billed on a 30-day campaign or recurring basis as outlined on our Packages page or in your agreement.
• Because custom media setup, engineering, and ad spend commence immediately upon onboarding, service fees are non-refundable once campaign setup has begun.

3. Your Responsibilities

• You hold, and will keep, every license and registration needed to meet and advise the people we book for you.
• You are responsible for your own advertising, disclosure, and compliance rules, including those of your regulator, firm, or carrier. Material you provide for use in our messages must be approved by you.
• You will keep your calendar availability up to date and treat the people we book with care and respect.
• You will keep your portal login private. You are responsible for activity under your account.

4. SMS & Automated Messaging Terms (TCR / 10DLC Compliance)

Big Ad Bird utilizes SMS/MMS text messaging to deliver lead follow-up, qualification prompts, appointment bookings, reminders, and customer support. By providing your mobile number to Big Ad Bird (or your prospective clients submitting their details via our designated opt-in capture funnels), the following messaging terms apply:

• Opt-In Consent: Consent to receive text messages is obtained explicitly via clear web form disclosure checkboxes or direct inbound inquiry. Submission of phone numbers confirms consent to receive automated and conversational text messages from or on behalf of Big Ad Bird and its designated client partners. Consent is not a condition of purchase.
• Message Frequency: Message frequency varies based on engagement, lead status, and appointment schedules (typically 2 to 5 messages per active booking or inquiry).
• Rates & Carrier Liability: Message and data rates may apply. Please consult your mobile carrier for your plan details. Carriers are not liable for delayed or undelivered messages.
• Opt-Out & Unsubscribe: Recipients can opt out at any time. Text STOP, CANCEL, QUIT, END, or UNSUBSCRIBE to any message to immediately revoke consent. A one-time final confirmation text will be sent.
• Customer Support & Help: For messaging assistance, text HELP to any received message, or contact our support team at info@bigadbird.com.
• Data Privacy & Third-Party Sharing: Mobile phone numbers and text messaging opt-in data will not be sold, rented, leased, or shared with third parties or affiliates for their marketing or promotional purposes.

5. Contacting Prospects & Client Obligations

We contact people only after they have expressly opted in and requested contact, and we strictly honor all opt-outs. Clients receiving prospect details may not use prospect data for any purpose outside the designated appointment and customary follow-up. Clients are legally required to immediately honor any request from a prospect to cease communication (STOP).

6. The Website and Portal

The portal displays scheduled appointments and real-time campaign progress. While we strive for continuous uptime and data accuracy, the portal may occasionally experience scheduled maintenance or interruptions. Unauthorized attempts to access other clients’ accounts, interfere with the platform, or utilize the portal for unlawful activity are strictly prohibited.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Big Ad Bird's total aggregate liability arising out of or related to our services is limited strictly to the fees paid by you for the specific 30-day campaign cycle involved. Big Ad Bird is not liable for lost sales, lost profits, reputational harm, or indirect or consequential damages. Nothing in these terms limits liability that cannot be excluded by law.

8. Changes to Terms

We reserve the right to modify these terms to reflect legal, regulatory (including CTIA/TCR changes), or operational updates. The date at the top indicates the latest revision. Continued engagement or use of our services after updates are posted constitutes acceptance.

9. Contact Information

For questions regarding these terms, your account, or messaging practices:

Email: info@bigadbird.com
Website: https://www.bigadbird.com